Intelligent Utility Insights
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May 17, 2012 |
Not long ago, I asked Reid Nuttall, CIO of OGE Energy and winner of the 2011 Knowledge KITE Award as CIO of the Year, for his thoughts about the biggest issues facing the electric utility industry today. His answer might surprise you.
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May 17, 2012 |
Data analytics applied to customers will go through phases. First, according to utilities themselves, is to improve the meter-to-cash process through revenue protection and other practices. In time, utilities may use data to foster engagement and loyalty. But that takes time, money and trained staff.
Featured from Intelligent Utility Magazine
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IF A TRANSFORMER BLOWS OR AN AUTO ACCIDENT BRINGS down a pole, a callout is what gets crews to the scene of the outage. But my colleagues at Southern Maryland Electric Cooperative (SMECO) haven't picked up their phones to launch a callout in five years. That hasn't damaged our relationship with our customer-members. And it hasn't hurt SMECO's power restoration work, either. That's because we make -
THE GREATEST CHALLENGE I FORESEE FOR 2012 IS THE continued focus on the utility around the customer and the engagements, whether that is the smart grid and how will it demonstrate the value and the benefits of the grid for consumer engagement, or whether that be customers' expectations and how they are increasing based on how they interact with other providers of services.I see that as the
News
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Ford's new Focus Electric is expected to be available in Tucson sometime this summer, officials said Wednesday when the automaker unveiled the car in Tucson as part of a nationwide tour.
Commentary
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May 08, 2012 |
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Apr 26, 2012 |
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Apr 24, 2012 |
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Apr 17, 2012 |
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Mar 28, 2012 |
